Refund & Cancellation Policy

Section 1 — No Refund Policy

All payments made to SafeTouch Enterprise for DNA collection and drug testing services are non-refundable for any reason once the appointment has been confirmed and payment has been processed.

This policy applies to all services including but not limited to:

• Legal and Non-Legal Paternity Tests
• All DNA relationship testing
• All drug and alcohol testing services
• Mobile collection appointments
• Rush and expedited processing fees

We maintain this policy because upon booking confirmation SafeTouch Enterprise reserves a licensed collector, laboratory processing time, and mobile collection resources specifically for your appointment.

Section 2 — Rescheduling Policy

We understand that circumstances change. SafeTouch Enterprise will work with you to reschedule your appointment under the following conditions:

Free Rescheduling

You may reschedule your appointment at no charge if you notify us at least 48 hours before your scheduled appointment time. To reschedule call (410) 881-7444 or email info@safetouchenterprise.com with your confirmation details.

Rescheduling Fee

If you notify us less than 48 hours before your scheduled appointment time a rescheduling fee will be charged before a new appointment is confirmed. This fee is non-refundable. Our team will review the details with you by phone at (410) 881-7444.

Same-Day Cancellation

Cancellations made on the day of the appointment are treated as no-call no-show appointments. See Section 3 below.

Section 3 — No-Call No-Show Policy

If you do not appear for your scheduled appointment and do not contact SafeTouch Enterprise before your appointment time this is considered a no-call no-show.

No-call no-show appointments result in:

• Forfeiture of your full deposit with no credit or refund
• Requirement to pay the full service fee again before a new appointment will be scheduled
• No exceptions to this policy will be made regardless of the reason provided after the fact

If you experience a genuine emergency please contact us as soon as possible at (410) 881-7444. While we cannot guarantee an exception we will review emergency situations on a case-by-case basis at our sole discretion.

Section 4 — Results and Laboratory Policy

Once a specimen has been collected and submitted to our laboratory partner for analysis no refund will be issued under any circumstances including:

• Inconclusive results requiring a retest
• Results that are not what the client expected or hoped for
• Results that are contested by any party
• Delays caused by the laboratory

If laboratory error is confirmed by the laboratory itself SafeTouch Enterprise will work with the laboratory on your behalf to arrange a complimentary retest. Client-side errors such as failure to disclose relevant medical information do not qualify for a complimentary retest.

Section 5 — How to Contact Us About This Policy

If you have questions about this policy before booking please contact us:

• Phone: (410) 881-7444
• Email: info@safetouchenterprise.com
• Address: 1657 Whitehead Ct, Baltimore MD 21207
• Hours: Monday through Friday 8AM to 6PM, Saturday 9AM to 2PM

We are committed to transparent and fair business practices. This policy exists to protect both our clients and our business so we can continue providing professional mobile testing services throughout Maryland.